Are you in the place of making your next career move in the direction of your professional IT growth? And do you want to keep building a work-life around your passion for technology and to advance your knowledge and practical skills even further within this area?
In NORDEN we have an opportunity for you who is caught on securing seamless IT support across various platforms. You will be part of a newly merged team with a well-functional IT support foundation but where continuous improvements to the processes are also in the making to enhance the efficiency, effectiveness, and quality of IT operations and services.
You will enter a great team-based and international environment working with both local and international colleagues. You will be based in our headquarters in Copenhagen supporting all business units and all 14 offices worldwide with different occurring IT support needs. And you will become part of a philosophy and work culture of informality, knowledge-sharing, autonomy, freedom of innovative ideas, and responsibility to the individual.
Have an impact on NORDEN’s success through your passion for technology
As our new IT Supporter the core of your day-to-day life is to ensure the smooth operation of IT systems, provide timely and effective support to end-users, and contribute to the overall success of the NORDEN through the efficient use of technology.
Further, you will work closely together with the rest of the team solving and managing day-to-day incidents and service requests from colleagues from all departments around the world ranging from onboarding to providing application support and solving IT issues on various business-critical applications.
You will be part of the IT Operations & Service Desk team who are today 10 people. You will report to the Head of IT Operations & Service Desk.
The tasks that await you
More specifically your main areas of work will be to:
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Perform the daily IT support for all departments.
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Manage a wide range of business technical incidents.
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Capture call details, and maintain the call logging software.
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Create and maintain KBAs (Knowledge Based Articles) and SOPs (IT Standard Operating Procedures).
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Purchase, setup and maintain workstations, laptops, and mobile phones.
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Support desktop- and mobile software.
Your competencies and core qualifications
As a person, you take pride in building good relationships with stakeholders, and are committed and able to work on your own, while still prioritising the needs of the team. It is energising for you to work around both technology and support. And you want to build upon your competencies on the area and pass your knowledge on to colleagues.
Apart from this you have:
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Experience with user service.
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Experience with Office and std. Microsoft components.
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A desire to look into the area between SD and Operations (projects and ownership of components).
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Knowledge of ITIL and processes around IT delivery.
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Knowledge of Microsoft Intune will be greatly valued
Application
Please upload your written application, resume and other relevant documents through our website as soon as possible and no later than the 19th May 2024. We review applications and interview candidates on an ongoing basis.
NORDEN values diversity in thought, educational background, and professional competencies and therefore encourages all qualified candidates to apply for the position.
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We look forward to hearing from you.
About us
NORDEN is a global provider of ocean-based freight services for bulk and project cargo of all sizes. We integrate freight solutions with port logistics helping our customers to optimise and decarbonise supply chains. We provide tailored solutions based on flexibility, reliability and intelligence.
Our agile business model ensures stability by continuously adapting our fleet to market developments and customer needs.
Founded in 1871, NORDEN is one of Denmark’s oldest internationally operating shipping companies. Incorporated in Denmark, we are listed on Nasdaq Copenhagen as a part of the OMX Nordic Large Cap index.
With 14 offices across 6 continents, NORDEN is a truly integrated part of global trade