Are you motivated by building long-lasting customer relationships, while working with clear structure and processes?
We are hiring a Debt Portfolio Manager to help continuously upgrade our collection procedures within the Credit Management team. Together with the team you will be focusing on optimising processes and designing payment solutions to enhance collection procedures.
What is in it for you
In this position, you become a key link between our commercial teams, Finance and the functions handling disputes and invoicing, helping resolve discrepancies, improve payment flows and ensure a seamless customer experience.
Your team runs NORDEN’s structured dunning and collection processes, focusing on reducing receivables, supporting transparent payment insights and progressing toward Straight Through Processing (STP) for the majority of invoices. By bridging internal and external stakeholders, you help deliver efficient processes and a professional, service focused customer journey.
You will be part of a collaborative and global organisation. At NORDEN you will become part of a listed shipping firm that values professional growth and will put your skills to use in a commercially focused setting.
The tasks that await you
Increasing the number of STP customers, the Debt Portfolio Manager builds close relationships with customers and negotiate agreements to ensure timely payments and effective debt collection.
Your primary responsibility will include collection through effective processes which cover:
- Manage and oversee a customer portfolio, including driving the transition to a higher share of STP clients.
- Reduce credit exposure by engaging customers on overdue balances and agreeing on payment solutions within mandate.
- Monitor payments and follow up on agreements to ensure compliance and resolve discrepancies.
- Maintain strong customer relationships while handling balance inquiries and securing timely payments.
- Document collection activities, manage credit risk reservations, and provide clear reporting to internal stakeholders.
- Ensure compliance with policies and regulations while identifying opportunities to improve collection processes.
Your core skills and qualifications
You hold a natural customer-oriented mindset with an interest in solving problems and building relationships, through your collaborative and fair approach.
Besides this you hold:
- Experience with or interest in collections, credit management or accounts receivable or a relevant educational background in maritime studies, finance or business administration.
- An interest in shipping and a willingness to learn and understand industry terminology.
- Experience with CRM systems.
- Comfortable working with data and processes.
Application
Please upload your motivated application, resume and relevant diplomas via our website as soon as possible and no later than 24 May. We review applications and interview candidates on an ongoing basis.
We will do our best to get back to you within ten working days after the application deadline, 24 May.
NORDEN values diversity in thought, educational background and professional competencies and therefore encourages all qualified candidates to apply.
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Our company
NORDEN is a global provider of ocean based freight services for bulk and project cargo of all sizes. We integrate freight solutions with port logistics, helping our customers optimise and decarbonise supply chains. We provide tailored solutions based on flexibility, reliability and intelligence.
Our agile business model ensures stability by continuously adapting our fleet to market developments and customer needs.
Founded in 1871, NORDEN is one of Denmark’s oldest internationally operating shipping companies. Incorporated in Denmark, we are listed on Nasdaq Copenhagen as part of the OMX Nordic Large Cap index.
With offices across 6 continents, NORDEN is a truly integrated part of global trade.