Are you motivated to build long-lasting customer relationships with an emphasis on clear structure and smooth financial processes? We are hiring a Debt Portfolio Manager to help continuously upgrade our collection procedures within the Credit Management team. Together with the team you will be focusing on optimising processes and designing customer centric payment solutions to enhance collection procedures.
Joining our Credit Management team in Limassol, you will partner with the Head of Credit Management and a fellow Debt Portfolio Manager to improve the efficiency of our worldwide collection processes.
What is in it for you
You will be part of a collaborative and empowering organisation with an international footprint. At NORDEN you will become part of a listed shipping firm that values professional growth and will put your skills to use in a commercially focused setting.
In this role, you become a key link between our commercial teams, Finance and the functions handling disputes and invoicing, helping resolve discrepancies, improve payment flows and ensure a seamless customer experience.
Your team runs NORDEN’s structured dunning and collection processes, focusing on reducing receivables, supporting transparent payment insights and progressing toward Straight Through Processing (STP) for the majority of invoices. By bridging internal and external stakeholders, you help deliver efficient processes and a professional, service focused customer journey.
The tasks that await you
Increasing the number of STP customers requires the Debt Portfolio Manager to build close relationships with customers and, when necessary, negotiate agreements to ensure timely payments and effective debt collection.
Your primary responsibility will include collection through effective processes which cover:
- Process oversight of portfolio customers and working towards an increasing number of STP portfolio clients.
- Contacting external customers to mitigate credit exposure by addressing outstanding debt and agreeing on payment solutions within the team’s mandate.
- Monitoring and tracking payment activities, ensuring customers adhere to agreed payment plans and resolving discrepancies.
- Building and maintaining positive relationships with customers while ensuring timely payments and addressing inquiries regarding outstanding balances.
- Maintaining accurate records of collection activities, documenting payment agreements and preparing reports on individual clients for internal stakeholders.
- Managing and updating reservations related to credit risk for outstanding claims, ensuring appropriate financial provisioning and visibility of potential collection risks.
- Providing internal reports and engaging stakeholders across commercial teams and other departments.
- Adhering to company policies, industry standards and regulatory requirements governing debt collection and risk mitigation.
- Identifying process inefficiencies and recommending improvements to enhance collection effectiveness and efficiency.
Your core skills and qualifications
You have experience with collection processes, credit management, or accounts receivable, or an educational background in maritime studies, finance, or business administration.
To be the right match for this position, it is important that you understand shipping terminology used in the industry.
Experience with CRM systems, Business Central and IMOS (including financial modules) is considered an advantage.
You enjoy translating data and workflows into clear, practical actions that improve outcomes. You stay on top of your portfolio by following the collection process closely, tracking your KPIs and understanding how payment behaviour affects the business. You are motivated by solving real issues with customers, building relationships, finding solutions and securing timely payments.
Negotiation comes naturally to you, and you approach it with integrity, consistency and a cooperative attitude toward finding solutions.
Application
Please upload your motivated application, resume and relevant diplomas via our website as soon as possible and no later than 12 April. We review applications and interview candidates on an ongoing basis.
We will do our best to get back to you within ten working days after the application deadline, 12 April.
NORDEN values diversity in thought, educational background and professional competencies and therefore encourages all qualified candidates to apply.
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Our company
NORDEN is a global provider of ocean based freight services for bulk and project cargo of all sizes. We integrate freight solutions with port logistics, helping our customers optimise and decarbonise supply chains. We provide tailored solutions based on flexibility, reliability and intelligence.
Our agile business model ensures stability by continuously adapting our fleet to market developments and customer needs.
Founded in 1871, NORDEN is one of Denmark’s oldest internationally operating shipping companies. Incorporated in Denmark, we are listed on Nasdaq Copenhagen as part of the OMX Nordic Large Cap index.
With offices across 6 continents, NORDEN is a truly integrated part of global trade.